Privacy Policy

Version 0.1 This page was last modified on September 28, 2023.

We understand that you place your trust in us. We therefore consider it our responsibility to protect your privacy. On this page, we explain what data we collect when you use our website, why we collect it, and how we use it to improve your user experience. This way, you understand exactly how we work.

This privacy policy applies to the services of lovina-amsterdam.nl. Please be aware that novela-amsterdam.nl is not responsible for the privacy policies of other sites and sources. By using this website, you agree to this privacy policy.

novela-amsterdam.nl respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.

Our use of collected data

Use of our services

When you sign up for one of our services, we ask you to provide personal information. This information is used to provide the service. The data is stored on lovina-amsterdam.nl's own secure servers or those of a third party. We will not combine this data with other personal data we hold.

Communication

When you send us emails or other messages, we may retain those messages. Sometimes we ask you for your personal information that is relevant to the situation at hand. This enables us to process your questions and respond to your requests. The data is stored on lovina-amsterdam.nl's own secure servers or those of a third party. We will not combine this data with other personal data we hold.

We collect data for research purposes to gain a better understanding of our customers, so we can tailor our services accordingly.

This website uses "cookies" (text files placed on your computer) to help analyze how users use the site. The information generated by the cookie about your use of the website may be transferred to secure servers owned by lovina-amsterdam.nl or those of a third party. We use this information to track how you use the website, to compile reports on website activity, and to offer other services relating to website activity and internet usage.

Purposes

We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your prior consent.

Third Parties

The information is not shared with third parties, with the exception of web applications we use for our online store. This data will only be used for the purpose of the relevant application and will not be further distributed. Furthermore, in some cases, the information may be shared internally. Our employees are obligated to respect the confidentiality of your data.

Changes

This privacy statement is tailored to the use and features of this site. Any adjustments and/or changes to this site may lead to changes in this privacy statement. It is therefore advisable to consult this privacy statement regularly.

Choices for personal data

We offer all visitors the opportunity to view, change, or delete all personal information currently provided to us.

Change/unsubscribe from newsletter service

At the bottom of each mailing, you will find the option to change your information or unsubscribe.

Change/unsubscribe from communications

If you wish to change your information or have yourself removed from our files, please contact us. See the contact details below.

Disable cookies

Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not function properly if cookies are disabled in your browser.

Questions and feedback

We regularly review our compliance with this privacy policy. If you have any questions about this privacy policy, please contact us.

Grace & Vera

FAQ

Questions most frequently asked by customers

Do you offer a warranty on your product(s)?

Yes, this product comes with a 30-day warranty. For more information, please visit the warranty page on this website.

How long will it take for my order to be delivered?

Delivery of your order depends on your location and the supplier's location. The estimated time is up to 4-12 days.

what is the return policy here?

You can return your unwanted product within 30 days of receipt for a full refund or exchange, provided it is unused and in its original packaging. For more information, please contact customer service for return instructions.