General terms and conditions

Article 1 – Definitions
The following definitions are used in these general terms and conditions:

Reflection period: the period during which the consumer can exercise the right of withdrawal.
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.
Day: calendar day.
Duration transaction: a distance contract relating to a series of products and/or services whose delivery and/or purchase obligation is spread over time.
Durable data carrier: any means with which the consumer or entrepreneur can store information in a way that allows future consultation and unaltered reproduction.
Right of withdrawal: the consumer's option to cancel the distance contract within the reflection period.
Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers. Distance contract: an agreement concluded within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the agreement.
Distance communication technology: means that can be used to conclude an agreement without the consumer and entrepreneur being simultaneously present in the same location.
Terms and Conditions: these general terms and conditions of the entrepreneur.
Article 2 – Identity of the entrepreneur
RAFA Commerce
Chamber of Commerce number: 92088279

Article 3 – Applicability
These terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer.

If this is not reasonably possible, the consumer will be informed before the conclusion of the agreement where the terms and conditions can be consulted and that they will be sent free of charge upon request. For electronic agreements, the terms and conditions can be provided in a format that the consumer can save for later reference.
If specific product or service terms and conditions apply, these apply in addition to the general terms and conditions, and the consumer can invoke the most favorable provision in the event of a conflict.
Article 4 – The Offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated.
The offer is non-binding; the entrepreneur reserves the right to modify the offer.
The offer contains an accurate description of the products or services offered. Images are accurate, but slight color variations may occur.
The offer clearly states:

The price (excluding import duties and VAT, which are borne by the customer).
Any shipping costs.
The method of concluding the agreement.
Whether the right of withdrawal applies.
Payment, delivery, and performance terms.
The validity period of the offer.
Languages in which the agreement can be concluded. Article 5 – The Agreement

The agreement is concluded as soon as the consumer accepts the offer and meets the stated conditions.
In the case of electronic acceptance, the consumer receives immediate confirmation. Until the entrepreneur does so, the consumer can cancel the agreement.
The entrepreneur takes technical and organizational measures for secure data transfer.
Article 6 – Right of Withdrawal

Consumers can cancel the agreement within 14 days of receiving the product without giving any reason.
During the cooling-off period, the consumer will handle the product and packaging with care.
The consumer must:

Indicate that they are exercising their right of withdrawal within 14 days of receipt.
Return the product within 14 days.
Pay the return shipping costs themselves.
Article 7 – Costs in the Event of Withdrawal
The entrepreneur will refund the paid amount within 14 days of receiving the returned product or proof of return.

Article 8 – Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to products:

That are custom-made or personalized.
That are liable to spoil or expire quickly.
Where the seal has been broken (such as hygiene or software products).
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FAQ

Questions most frequently asked by customers

Do you offer a warranty on your product(s)?

Yes, this product comes with a 30-day warranty. For more information, please visit the warranty page on this website.

How long will it take for my order to be delivered?

Delivery of your order depends on your location and the supplier's location. The estimated time is up to 4-12 days.

what is the return policy here?

You can return your unwanted product within 30 days of receipt for a full refund or exchange, provided it is unused and in its original packaging. For more information, please contact customer service for return instructions.