Frequently Asked Questions

How can I order products?

You can order products by simply adding them to your cart, entering your details, and completing the payment.

What are the shipping costs?

We cover the shipping costs.

What is the delivery time?

Delivery time depends on your location and product availability. We aim to deliver orders within X business days.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number so you can track your package.

What is the return policy?

See our return policy for more information.

How can I contact customer service?

You can contact our customer service by email We aim to respond within 24 hours.

Is my payment information secure?

Yes, we take the security of your payment information very seriously. We use secure connections and encryption to protect your data.

Do you accept various payment methods?

Yes, we accept credit cards, PayPal, and other common payment methods. You can select your preferred payment method during checkout.

Can products be exchanged?

Yes, this is possible under certain conditions. See our returns policy for more information.

Do you offer guarantees on products?

Yes, many of our products come with guarantees.

How can I use a discount code?

You can enter a discount code during checkout. The discount amount will be automatically calculated before you complete the payment.

Do you ship to the United States?

Yes, we ship to the United States

Can products be returned if they are defective?

It is possible that a product arrives defective due to transport. If this is the case, please contact customer service.

Do you also offer discounts?

Yes! You can sign up for the newsletter for a 10% discount. We also offer discounts for multiple purchases.

What is your privacy policy?

You can read our privacy policy at the bottom of the website.